Customer Support | iSupport

Real-time monitoring provides confidence and security

We live in a connected world where many people enjoy online services. Our Tissue-Tek® iSupport system utilises a suite of tools that allows our highly trained and certified Technical Service staff to exclusively and securely access your instruments remotely. 
This connection allows us to monitor your valuable Sakura instruments and provide you with fast and efficient service, without the need to schedule an on-site visit. This results in maximised uptime and operational continuity without interrupting your day-to-day process.

Safe and Secure
We believe security and data protection is critical. Tissue-Tek iSupport utilises the same technology that is used today in highly secure environments such as government, banking, health care and several other manufacturing environments. 
It has been designed to leverage the power of the internet while ensuring that the data handled by the system is protected. As new security standards and practices continue to evolve, Sakura has incorporated them into the Tissue-Tek iSupport system.

Tissue-Tek iSupport offers you:

  • Remote service ensuring maximised uptime
  • Proactive support
  • Predictive maintenance
  • Secured data

More features and enhancements will be added to the Tissue-Tek iSupport system in the near future, such as automated consumable replenishment, management reports and remote on-screen help functions.
 
Please ask your local Sakura representative for availability of Tissue-Tek iSupport and the unique features for your Sakura instrument.
 



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