Services | Technical Services

Service Agreements

Do you want to benefit from maximised uptime?

In order to guarantee the daily routine in your laboratory, the continuous availability and reliable operations of your instruments are crucial.

With a Platinum, Gold or Silver Service Agreement, we can meet your needs and budget. A fixed periodic fee will give you more control of your budget, as costs are predictable. While we take care of your instruments, you can focus on your patients.

Sakura’s highly skilled and certified Technical Service Team provides annual preventative maintenance as well as the latest hardware and software updates for your Sakura instrument, resulting in less corrective maintenance.

With one of Sakura’s three different Service Agreements, you are ensured of optimal and quick on-site response if your instruments malfunction.

Platinum Service Agreement includes Tissue-Tek iSupport®

The next level in unmatched, reliable operations is Tissue-Tek iSupport®. With the latest solution in remote monitoring, Tissue-Tek iSupport maximises the uptime of your valuable instruments while reducing your service costs.

Furthermore, the Sakura Technical Services organisation is able to detect deviations in critical parameters, proactively preventing problems from occurring.

A Sakura Service Agreement offers you the following benefits:

  • Maximised uptime
  • Peace of mind
  • Predictable costs
  • Remote technical support
More information can be found in our brochure .

Service Agreements includes:

  • Annual preventative maintenance
  • Software and hardware updates for the latest configuration and features
  • Diagnosis and repairs: a guaranteed on-site response time

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