Insights
Our Net Promotor Score: 'Aiming for the best'
Enabling you to get the best results, we have to offer you the best service. Read more what our customers think of Sakura in about our Net Promotor Score.
Our customers rate their experience with a score of 50. Significantly higher than the worldwide NPS score of 43. That is the outcome of the Net Promoter Score (NPS) research conducted among over 200 European customers.
Clients particularly appreciate our knowledgeable installation support, clear purchase guidance and excellent user training. Wilco Alblas, Vice President Customer Operations of Sakura Finetek Europe, is pleased with the results. “With every action we take, process we design or project we start we think about how the customer is impacted and the service & experience level can be improved. The high response rate in combination with the overall positive feedback is a result of that focus. We envision empowering laboratories to their full potential. That goes beyond the purchase of an instrument,” Wilco explains.
Room for improvement
Our Vice President is thrilled with the overall positive feedback, but emphasises the we have to keep focusing on improving our Promotor Score: “This NPS is just the beginning. We are a quality company and we strive for operational excellence - always with the customer first. Therefore, we see opportunities to improve the customer experience. To achieve that, we implement three focus points for a better implementation experience, easier support contact and even more customised consultation."
Get the complete overview of Sakura Finetek Europe customers experience.
New President and General Manager - Sakura Finetek Europe B.V.
Sakura Finetek Europe B.V. welcomes Mr. Jaap Stuut as its President and General Manager
Sakura Finetek offers the optimal advanced stained slide with the new Tissue-Tek Genie®
The Tissue-Tek Genie® provides optimal slides with the same turnaround time, using one protocol and achieving optimal staining quality across the entire 130+ Sakura antibody portfolio.
A new chapter in automation and the next step for laboratories in achieving future-proof pathology
Sakura Finetek Europe launches Tissue-Tek SmartConnect®
New implementation consultancy service
Sakura Finetek Europe launches Sakura Bridge, a customised implementation consultancy service, connecting technology and people.
New Vice President Marketing & Sales
Sakura Finetek Europe appointed Mr. Mateo Iglesias as Vice President of Marketing & Sales EMEAI. Mateo starts September 1st and will be responsible for all marketing and sales activities for Sakura's fast-growing markets.